Returns & Replacement Policy
Because MWP supplements are high-potency nutritional consumables, strict safety protocols protect all athletes and customers.
Replacement & Claim Process
Unboxing Video
Record uninterrupted unboxing video showing outer label and tamper seal before opening.
Report Within 48 Hours
Submit video and order ID to support@mwpsupplements.com.
Quality Review
Our QA laboratory evaluates transit damage, broken seals, or dispatch issues.
Priority Replacement
Approved replacements are expedited with priority air express courier.
At MWP SUPPLEMENTS, every bottle of Ultra Pro, Power Max, Rapid Boost, Her Power, Her Energy, and Daily Boost is packaged under strict clean-room GMP standards. Due to the ingestible nature of health supplements, government health regulations, and hygiene considerations, we follow an uncompromising safety policy.
Hygiene & Safety Notice
For health and food safety reasons under FSSAI consumer protection norms, opened or unsealed dietary supplement containers are non-returnable.
Returns are NOT accepted for:
- • Change of mind or taste/flavor preference
- • Personal fitness routine adjustments
- • Incorrect product variant chosen by customer
- • Opened, unsealed, or partially consumed containers
- • Products purchased during special clearance sales
- • Failure to store in recommended cool, dry conditions
When Do We Replace Free of Cost?
We immediately dispatch a fresh replacement if:
- The shipment arrived damaged, crushed, or leaking during transit.
- The factory tamper-evident safety seal was compromised upon initial delivery.
- An incorrect product or formula variant was dispatched by our warehouse.
Mandatory Unboxing Video
To eliminate fraudulent courier tampering and verify product integrity, a continuous, uncut unboxing video is required.
The video must show:
- The shipping label with AWB and recipient address prior to box opening.
- Full 360-degree view of outer parcel condition before cutting any tape.
- Unbroken recording until the product bottle and safety seal are clearly visible.
Refund Policy
Where an approved replacement item is temporarily out of stock or transit is unfulfillable, a 100% refund is initiated back to your original payment mode within 5–7 business days.
Order Cancellations
Orders may be cancelled free of charge prior to warehouse packaging and AWB generation by contacting support@mwpsupplements.com immediately.
Anti-Fraud Safeguards
MWP SUPPLEMENTS reserves the right to deny replacement requests that lack valid video verification or show signs of intentional tampering. Suspicious claim patterns will be referred to our logistics audit team.
Have Questions Regarding A Replacement?
Our customer support team will assist you through claim filing and replacement tracking.
Email: support@mwpsupplements.com